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Exercising Caution Online

A 2004 Consumer Reports story, entitled “Online Mortgage Deals May Have Shaky Foundations,” pointed to one particularly frightening scenario in which an individual with a 710 credit score filled out a few online mortgage applications and was barraged by lenders. As it turned out, his credit score eventually plummeted to 520 because the credit agencies showed 103 credit inquiries on his file within two months. That volume of report queries can lower a score because such activity suggests that the potential borrower has a desperate need for credit — not good. And the borrower didn't even know this was happening because he probably wasn't checking his credit report.

Leading loan sites like E-Loan.com and LendingTree.com give visitors the option to defer credit checks until they choose an individual lender they want to work with, but there is no federal law requiring all Internet lenders to do this.

Though some online lenders are developing longevity by now, nobody knows exactly what their back-shop looks like. You need to be confident that you can talk to a live, competent body when you have a question or potential problems with your loan. If you don't have that confidence, don't bother.

Mortgage Scams Have Migrated Online

A June 2007 New York Times story pointed out that Internet security experts were watching a new kind of mortgage fraud online — illicit sites that promised customers better credit scores by hitching customers to a stranger's credit card or providing them pay stubs from a bogus company. “One has even offered a well-stocked bank account to rent for a month or two,” the story noted. It pointed to a report issued earlier in 2007 by the Virginia-based Mortgage Asset Research Institute. That report examined prime and subprime loans in which some sort of fraud occurred. It noted that incidents of false tax or financial statements had risen to 27 percent in 2006 “from 17 percent in 2002; fraudulent verifications of deposit had climbed to 22 percent from 15 percent four years ago; and false credit reports rose to 9 percent from 5 percent in 2002.”

The report doesn't say how many of those fraud instances were Internet connected, but it's an indication that any consumer has to be careful when investigating loan possibilities online and that troubled borrowers can't count on an easy rescue through fraudulent practices offered online.

Keep in mind that many lenders participating on a particular mortgage Web site pay a fee to be there. Also, the participating lenders might be passing along their “membership fees” to their customers to make up for what they have to spend to be there. Online lenders don't have to have any more or any less transparency concerning what they're charging you than any other lender.

The best approach may be to simply use these sites as a research tool at the beginning and zero in on attractive offers by phone or simply see if you can match the best offers locally. Consumer Reports suggests the following:

  • Check local newspaper and well-known industry sites like BankRate.com for rates in your area so you have a baseline to look at. (But realize that rates can change on a daily or hourly basis inside actual lending operations, so what you see may be far from what you can qualify for.)

  • If you know friends who have shopped or gotten mortgages online, ask them about their experience, whether they saved money, how they solved problems, and whether the entire process — from application to closing — ran smoothly.

  • Check for disciplinary actions against lenders you're examining before you share any information with them. You can type the lender's name into the Federal Trade Commission Web site (www.ftc.com) to check whether the federal government has filed any disciplinary proceedings against it; the Federal Deposit Insurance Corp. site (www.fdic.gov) will give similar data for federally insured institutions, and the National Credit Union Administration site (www.ncua.gov) can give similar data for online credit unions.

  • Check with local title companies in your community to see if one of the customer representatives might give you some intelligence on which online mortgage brokers are most reliable. They may be very busy, but they handle all sorts of property closings, and they know who the best and worst lenders are.

  • Forewarned is forearmed. As the Internet matures, applying for a loan online will become safer, easier, and faster. But until the application-to-closing process of getting a loan online becomes much more sophisticated, it's best to ask plenty of questions and be very careful.

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    4. Exercising Caution Online
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