Where to Complain
Since mortgage lending is policed by both the federal and state governments, you might want to identify some possible entities to contact if you have a legitimate complaint against a lender. Some possibilities include:
Your state banking commission: Even if you're not borrowing from a traditional consumer bank, state lending laws govern all lenders making loans in your state.
State and local consumer protection offices: Some states grant more power than others to consumer affairs officers serving the public. See if your local offices are focusing on unfair lending practices.
The FBI: This agency investigates criminal financial fraud and mortgage companies may qualify since they have to conform to federal laws. Your local FBI branch might direct you to a specific office that handles such matters.
If you want a complaint to carry weight, you need to prove your case. Make sure you keep all loan paperwork, monthly statements, and records of phone conversations with lenders so you can easily explain your problem to regulators and law enforcement if you need to.
