Communication is the ability to express yourself so that others understand both your words and your intentions. This is very important in all areas of life, especially the workplace. In order to work together effectively, members of a team must exercise clear communication, and a manager should oversee the various relationships between employees to make sure people can understand each other and get their work done in an efficient manner. What you'll learn in this chapter, though, is that some communication actually has little to do with words.