Q: Do you believe that the customer is always right?

Q: How do you handle unruly or demanding customers?

Q: What level of decision-making authority have you had in your last two positions?

Q: How did you handle a situation when the customer was totally wrong?

Q: Why did you go into the customer service department of your company, as opposed to sales?

Q: After a difficult day, how do you handle the stress associated with your job?

Q: What was the most difficult situation you had to face at your last company?

Q: What type of industry do you prefer to work in?

Q: When you start work with a new company or industry, how do you go about gaining an understanding of that company and its products?

Q: What was the pace of the company at your most recent position?

Q: How are you able to interact effectively with others in your most recent company?

Q: What do you feel are the personal qualities necessary to make a success of this job?

Q: What types of decisions are difficult for you?

Q: At your most recent position, what were some of the things that you spent most of your time working on?

Q: If you were head of the customer service department with authority to effect changes, what three things would you change?

Q: How many days were you absent from work last year? Why?

Q: We all talk about managing the people who work for us, but nobody ever bothers to talk about managing the people who manage us. Do you have the ability to “manage up” within an organization?

Q: What specific personal skills have you developed over your last several jobs, and what experiences helped you build these skills?

Q: Working with a large group of semi-skilled, entry-level employees is difficult. How will you handle it?

Q: Business has been good, but your clientele isn't what you'd like it to be. What would you do to change your customer base?

Q: A new employee is great in some aspects of the job, but not in all. How would you get this person to excel in all aspects of the job?

Q: Give me an example of a time when your actions helped change a customer's attitude.

Q: Name the top three states you'd like to live in.

Q: Have you worked with profit-and-loss statements?

Q: Tell me about the toughest termination you've ever had to make.

Q: How would somebody best manage you?

Q: What are your recommendations for lowering employee turnover?

Q: How do you feel about rote paperwork?