Resumes
Job-search time is a stressful time. You can alleviate some of that stress by preparing an effective resume. While the order in which the information given may vary, and additional information (such as a work summary or professional licensing information) is sometimes included, any resume will include essentially the same five key elements:
Your name, address, and phone number; e-mail address is optional (Note: Because it's now so easy to do using word-processing software, this information is usually put in “letterhead” format.)
Your work experience
Your education
Your related activities (Note: The key word here is “related.” Unless these experiences highlight your work experience, omit this category.)
Your references
The way that information is organized and presented will depend on the resume format you choose. That format depends on a number of factors that will become apparent as you progress through this chapter.
Show Your Energy and Resourcefulness
You don't intend to find a job just so you can be lazy once you do. Don't “slack” while you write your resume either. That's the impression you'll give if you oversimplify your previous job responsibilities and accomplishments. Now is the time to toot your own horn. Be descriptive. Use action verbs. Your resume is your advertisement for you.
Use the Appropriate Format
Keeping in mind that your resume is an advertisement, determine which format will best showcase the talents you wish to emphasize for the position for which you're applying: chronological, skills, experience, or CV (curriculum vitae). Choose the format that best lets you prioritize your information so that your prospective employer can see that you possess the skills needed for the job.
Use the Appropriate Style
Most occasions call for a resume that is direct and to the point, including the paper (white twenty-four pound bond or better) and font style (nothing fancy, black ink in Times New Roman, Courier New, or Bodoni). As in anything in life, there can be exceptions — such as if you're applying for a position for which you're expected to showcase your creative personality. In such instances, you can be a bit more daring and go with some colored paper or fancier fonts. Just be sure that whatever style you do use, your information is presented in that all-important “easy- and quick-to-read” format. A potential employer faced with a huge stack of resumes in front of him or her will only spend about twenty seconds scanning each one. Your objective is to make sure yours stands out in that amount of time!
Proofread, Then Proofread Again
You want your resume to be free of spelling and grammatical errors, and formatting inconsistencies.
Fiction has no place in a resume. Stick to the facts. Avoid the temptation to embellish your skills or the scope of your education. Misrepresenting your credentials can be grounds for an employer to terminate your employment.
Stick to One Page
Most human resources directors say they prefer a short, concise resume. (Remember: That first “glance” at your resume is only going to be a twenty-second one!) If you have lots of experience, list the pertinent details and then summarize by highlighting one key accomplishment per position. If you have less experience, you can include as many important details as it takes to fill the page. A one-page resume provides enough information to pique the prospective employer's interest, while letting you hold back additional details with which you can razzle-dazzle during the job interview. However, if you're submitting a CV or resume geared toward garnering an education-related job, two or more pages are acceptable — or even expected.
When your resume goes beyond one page, use the name line from your “letterhead” and the page number at the top of each subsequent page:
Resume Action Verbs
In any situation in which they are used, action verbs convey more impact. Impact is especially important in a resume, the purpose of which is to command attention. Here's a list of some good verbs to use:
accommodated |
determined |
maintained |
reported |
achieved |
devised |
managed |
selected |
acquired |
directed |
mentored |
separated |
advertised |
distributed |
merged |
served |
advised |
edited |
minimized |
shaped |
applied |
enforced |
modified |
sold |
approved |
enhanced |
monitored |
sponsored |
arranged |
established |
negotiated |
strengthened |
assembled |
founded |
observed |
studied |
assisted |
gathered |
operated |
summarized |
built |
generated |
oversaw |
supplied |
collected |
guided |
photographed |
tested |
compiled |
handled |
presented |
trained |
completed |
illustrated |
promoted |
translated |
coordinated |
implemented |
proofread |
treated |
delivered |
improved |
purchased |
updated |
designed |
initiated |
recommended |
utilized |
detected |
labeled |
reduced |
verified |
Chronological Resume
In a chronological resume, you start with your current work position and work your way backward. Likewise, you list your most recent education first.
1234 River Road |
Phone: (555) 555-5555 |
Country Corners, PA 16727 |
E-mail: jodi@isp.net |
Entry-level management position in Social Services or Human Resources
2002: |
MS, Human Resource Management, Ohio State University |
2000: |
MS, Counseling Psychology, Ohio State University |
1998: |
BS, Social Sciences, Ohio State University |
Licensed Professional Counselor |
|
Licensed Chemical Dependency Counselor |
|
2000 — present: |
Shelter Coordinator Families in Transition — Columbus, OH Handled all budgetary and daily management aspects of shelter, including coordinating on-staff and volunteer assignments. Created and implemented at-risk families support groups. Acted as liaison between the shelter and local funding organizations. Researched funding grants availability and completed applications. |
1998–2000: |
Social Service Assistant Derrick Crisis Center — Columbus, OH Counseled chemical dependency victims in coping skills, providing information on overcoming self-destructive tendencies. Provided case management, budget preparation, community outreach, and individual and group counseling. |
American Psychological Association (APA) |
|
Society of Professional Counselors (SPC) |
|
Society of Human Resource Managers (SHRM) |
|
Also notice in the following example that the name of the state is spelled out instead of abbreviated. Either format is okay, as long you consistently use the same format throughout your resume.
Shelter Coordinator: |
Families in Transition Columbus, Ohio, 2002 — present Handled all budgetary and daily management aspects of shelter, including coordinating on-staff and volunteer assignments. Created and implemented at-risk families support groups. Acted as liaison between the shelter and local funding organizations. Researched funding grants availability and completed successful applications. |
“Skills” is another optional category often included in a chronological resume. When used, it's most often added at the end of the resume, immediately above the “available upon request” line:
SKILLS
Draft budgets for annual corporate and government sponsorship and complete grant proposals for third-party funding sources. Oversee office, supervise and train personnel. Publish case study and other articles in professional journals, such as
Skills Resume
A skills resume works well when, as the job applicant, you want to stress your skills and accomplishments over current or previous job titles or education.
1234 River Road
Country Corners, PA 16727
Phone: (555) 555-5555
E-mail: jodi@isp.net
Position that will allow me to utilize my computer skills, with both hardware and software.
Created a program for a disabled vet for a specific inventory requirement.
Taught adult computer courses at a local vo-tech school.
Built all the computers and programmed them for a local federal prison.
Incorporate communication skills by writing and editing technical documentation and training manuals for local business and national publishers.
Experience using all major software.
Install, troubleshoot, and repair individual and networked computer systems.
1988 — present: |
Technical Support Manager Computer Store, Bradford, PA Deal with all problems with computers sold, teach basic and advanced computer usage classes, build and install computers for both personal and business use. |
1980–1988: |
Freelance Game Tester and Programmer |
Bradford Area High School, Bradford, PA, 1980
National Honor Society President, Library Club Secretary, Computer Club President
Experience Resume
1234 West East Street, Celina, Ohio 45822, (555) 555-5555, tony@isp.net
A challenging career as a company administrator
Responsible for staff recruiting and interviewing.
Supervises all corporate human resources needs.
Coordinates all permanent and temporary staff.
Authorizes regulatory provisions.
Arbitrates employee disputes.
Implements market strategies.
Facilitates business and government relations.
Management and leadership skills
Effective written and verbal abilities
Proven ability to reach a targeted goal
Strong organizational skills
Detail-oriented and accurate
MS Word (75 wpm)
Office Administrator — Lenny and Mercury, Inc. Celina, Ohio, 1997 — Present Coordinate daily human resources activities, including staff recruiting, hiring, and benefits. Facilitate all staffing numbers and evaluations with company president. Conduct all personnel interviews and testing. Administer six departments. Provide for all office needs.
Assistant Office Administrator — Dennis and Ann. Montezuma, Ohio, 1990–1997 Designed and implemented efficient mailroom procedures. Coordinated word-processing team. Supported Office Administrator in executive board meetings: took minutes, distributed reports, and executed client notification procedures.
Wright State University
B.A., Liberal Arts, Minor: International Relations, 1990
Available upon request
Additional Considerations When Writing Your Resume
Do not list current or past salaries on your resume. Only include such information when specifically asked for it, such as on a job application. (Even then it's appropriate to list a salary range, rather than a specific hourly, monthly, or annual rate.)
If you have a college or advanced degree, do not list your high school information. In fact, only include high school information when that information includes credentials you believe will help establish your qualifications for a job. Never show middle- or grade-school data.
Your resume is not the place to include personal information such as height, weight, hobbies, number of children or grandchildren, or marital status. Such information can inadvertently lead to discrimination, and is unprofessional.

