Documentation of Verbal Counseling
Date: June 11, 2008
This memo is to document the conversation we had on Wednesday, June 11, 2008.
On Tuesday, June 10, 2008, you were scheduled to report to work at 8:00 A.M. You called at 9:15 A.M. to report that you were ill and unable to report to work. You left a message with the receptionist and did not ask to speak to me, your supervisor.
On February 15, 2008, you received a copy of our employee handbook, of which there is a receipt in your personnel file indicating you have read and received the handbook. Page 13 of the handbook states the following:
If you are unable to report to work due to an illness or other circumstance, call your supervisor at the first indication that you will be unable to report to work, but no later than the beginning of your shift. If your supervisor is not available at the office or by cell phone, call the switchboard and ask to speak to the manager on duty.
Although you are aware of our call-off policy, you did not call by the start of your shift. Further, when you did call, you left a message with the switchboard operator and made no attempt to contact me directly. This is a violation of our call-off policy as stated on Page 13 of the employee handbook.
The reason I need to be notified in a timely manner if you are unable to report to work is so that I can call in a replacement to cover your station. When the dining room is short-staffed, the service to our guests suffers. Since you didn't call me until 9:15 A.M., this delayed the time it took for another server to arrive and take over your shift.
Next time you are ill and unable to work, you are expected to call me directly no later than the start of your shift. Failure to do so in the future may result in disciplinary action.
If you have any questions about our call-off policy, please contact me and I will be happy to answer your questions.