It is enough for some investigators simply to establish the fact that there is paranormal activity actually taking place. What the client wishes to do with that information is his own concern.
More frequently, if the team finds evidence that a residence is haunted, they will work with the client to find an outcome for the situation that works for him.
Reactions vary. Some people are delighted to find that their suspicions are true. This is particularly common when the reputation as a haunted location can enhance the owner's commercial interest in a property, say in the case of a haunted hotel or restaurant, which can see a huge boom in business as curiosity seekers flock to the establishment to see what all the fuss is about.
When Clients Are Scared
If the haunting is making the client frightened or even just uncomfortable, she may opt to seek a way of ridding the premises of the supernatural pests. It is part of the paranormal investigator's responsibility to try to find a means of bringing closure to this sort of client, either through their own team's efforts or through the help of outside experts in cleansing and closure. In extreme cases, exorcism may be warranted. If the entities can be convinced to leave the premises and cross over into the light, the outcome is optimal for everyone involved.
Never say or do anything to alarm or frighten your client. Be sensitive to your client's frame of mind. Strive to soothe and calm the situation and educate the client as to what is happening without making the situation worse than it was.
Continue to Check In
No matter the outcome of the case, the client's information should be kept on file. Follow up periodically to see how your clients are doing. They really appreciate this, and the team must make sure they are still okay, particularly if you detected evidence of a dark or oppressive presence.
In cases where the client has opted to live with the haunting, check to make sure that nothing has changed for the worse and that he is still comfortable with the situation. Active sites that have an ongoing presence can be a real resource for a paranormal group; if the owner is willing it can become a site for more in-depth investigations and a training ground for new members.