Quality and Customer Service
Goods and services auctions are a very popular method of fundraising for schools, clubs, and various other organizations. People will bid on items donated by retailers and service providers. While people may bid more than an item is worth, they will still expect quality.
Before you stock up on 500 pairs of sunglasses from an online fundraising vendor, do your homework and make sure you are getting quality products. Simple common sense tells you not to plan a fundraising meal without tasting the food. Likewise, you should not plan a fundraising picnic without first ensuring that the location is free of yellow jackets. Always provide quality.
You need to know what the laws, regulations, and zoning ordinances permit in a given area before you select it. This includes county laws and restrictions regarding advertising, alcohol sale and consumption, crowd control, parking, noise levels, and the soliciting of funds. While nonprofits may get favorable treatment in some respects, rules and ordinances will dictate what you can and cannot provide at your fundraiser.
Good customer service means that, just like any good retailer or service provider, you need to be sensitive to the needs and concerns of your customers, or in this case your donors or contributors. Yes, you are all working for a good cause, and no, you are very likely not receiving any salary for your hard work. This does not excuse rudeness or inadequate service. Be prepared to deal promptly, and in a courteous manner, with any complaints people may have. Be flexible. The same goes for your volunteers; you want them to continue their good work, so a little courtesy will definitely go a long way.
