Within the theme parks you'll find the following guest services designed to make your visit more comfortable and enjoyable.

Automated Teller Machines

Ask any employee or cast member for directions to the closest machine, or check the map located within the souvenir guide map and daily schedule brochures. Your bank may charge a transaction/withdrawal fee for using an ATM that's outside of your bank's own network.

The parks accept most forms of U.S. currency: cash, traveler's checks, Visa, MasterCard, Discover, and American Express. Credit cards are not accepted at the various food and merchandise kiosks located throughout the parks. If you're staying within a Disney hotel/resort, your room key can also be used as a charge card within the parks. Your purchases will be billed directly to your hotel room.

Within the WDW Resort, there's a full-service SunTrust bank that's located across the street from Downtown Disney. The branch is open on weekdays between 9:00 A.M. and 4:00 P.M. (6:00 P.M. on Thursdays). Call (407) 237-4141 or (800) 432-4760 for details. At this branch, you can obtain a cash advance from a major credit card, receive a wire transfer, and perform many other banking functions. There are many banks to choose from near SeaWorld and Universal Studios as well.

Child Care

WDW has ten Kids' Clubs and baby-sitting/child care services at these ten resorts: Animal Kingdom Lodge, Beach Club Resort. Grand Floridian Resort & Spa, Polynesian Resort, Wilderness Lodge, Yacht Club Resort, Dolphin Resort, Swan Resort, Beach Club Villas, and Wilderness Lodge Villas.

All three Universal Studios resorts offer child care. The Hard Rock Hotel has Camp Lil' Rock that costs $12 per hour per child. Call (407) 503-2236 for more information. They also have a Kids' Crib where kids can hang out. The Portofino Hotel offers Campo Porto-fino, where you can drop off the kids to enjoy movies and activities. The cost is $12 per hour per child. Call (407) 503-1200 for more information. And the Royal Pacific offers the Mariner's Club, which costs $12 per hour per child. Call (407) 503-3235 for more information. Baby Service areas can be found within all theme parks. Private rooms are available for nursing and feeding. Highchairs, bibs, plastic spoons, and diaper-changing rooms are provided. Additional baby care products (disposable diapers, formula, etc.) can be purchased. Baby-changing tables are available in all public restrooms throughout the theme parks.

For outside professional child care to come to you, call All about Kids and More at (407) 812-9300. You can visit their Web site at www.all-about-kids.com. They have been in business since 1991 and are bonded, insured, and licensed.

Emergency Services

No matter what type of emergency you experience, medical or otherwise, contact the nearest cast member or employee immediately. The people who work at the WDW resorts are highly trained to deal with virtually any type of emergency, such as lost children, medicalrelated problems, and lost or stolen items.

Within all of the theme parks, you'll find fully equipped first-aid stations. Various amenities such as pain relievers, sunblock, and bandages can be purchased at many gift shops. When adults get separated, messages can be left at a Guest Relations desk (typically located near the entrance to each park). It's highly recommended, however, that you predetermine a location and time to meet if you get separated within the theme parks. Many travelers also resort to cell phones and/or walkie-talkies to stay in contact with one another.

Health-Related Services

Aside from the first-aid stations located within each of the theme parks, there are walk-in medical facilities (operated by Florida Hospital) located between the WDW and Universal area. For information about these medical facilities, call (407) 238-2000 or (407) 239-6463. Complimentary transportation to these walk-in medical centers is available.

To receive an in-room visit from a doctor (at your Disney hotel), call the Doctors-on-Call service at (407) 399-3627. This service is available twenty-four hours per day. Two of the closest hospitals to the WDW Resort are Sandlake Hospital (407) 351-8500 and Celebration Health (407) 303-4000.

To arrange to have a prescription delivered to your hotel room, call Centra Care at (407) 239-7777. There are also three Walgreens pharmacies (800) 289-2273 located near the WDW Resort (near the Downtown Disney area).

Refrigeration facilities for prescription medications (such as insulin or antibiotics) are available, free of charge, within the theme parks and Disney hotels. Contact the First Aid office or Guest Relations for more information.

Religious Services

To find a house of worship or nearby religious services, check any local Orlando-area telephone book or ask the front desk (or concierge) at your hotel. In many cases, free shuttle service is available from the WDW Resort to the house of worship of your choice.

Lockers

Lockers are available for rent within all of the theme parks. These are excellent for storing an extra change of clothing, jackets, or camera equipment during the day until they're needed. While visiting the parks, you'll want to keep your hands as free as possible. Storing items you bring into the park or that you purchase (souvenirs) is an excellent strategy. Renting a locker is a lot more convenient than running back and forth to your parked car or hotel room, which will typically require a long walk and/or a tram ride. The daily charge for unlimited use of a locker within each of the Disney theme parks is $7 (plus a $1 refundable deposit).

Lost and Found

There's a Lost and Found office located within each theme park. If you lose an item, report it missing as quickly as possible. If someone returns the item quickly, you can pick it up at the Lost and Found office. If the item is found after your departure from the park, you will be mailed the item to you at whatever address you provide.

If you find someone else's lost item, bring it to one of the park's Lost and Found offices. If the item is not claimed within sixty days, you have the option of keeping it.

Package Express Service

If you're staying at one of the Disney or Universal resorts, one of the perks is that whenever you make a purchase (of a souvenir, for example), you can have the purchased item delivered directly to your hotel room, free of charge. This means you won't have to carry around your purchases or store them in lockers.

For those who aren't staying at one of the Disney or Universal resorts, you can arrange to have your purchases delivered and held at the Package Express Pickup Window, located just outside the main entrance to the theme parks. You can pick up your items at the end of the day. This is a complimentary service provided by SeaWorld as well.

Pet Care

The WDW Kennels can be found adjacent to the Transportation and Ticket Center, at the entrance to Epcot, at the entrances to the Disney-MGM Studios and Disney's Animal Kingdom Park, and near the entrance to Disney's Fort Wilderness Resort & Campground.

The daily fee is $6 per day (per pet) and/or $11 per night (per pet). When you leave your pet within the kennels, you will be required to drop in for a visit at least once per day. Dog owners, for example, are required to walk their own dogs at least twice daily (or three times daily for puppies). The Epcot location offers an extra dog-walking service for $2.50 per walk.

Kennel space is somewhat limited, especially during peak travel times, so be sure to reserve space in advance. Making a hotel reservation is separate from reserving space for your pet within one of the kennels. In addition to housing dogs, the kennels will also accept cats, birds, ferrets, small rodents, and nonvenomous snakes (if in their own carriers).

Universal Studios provides complimentary kennel service for park guests. Visit the Guest Services window at the park entrance, and your pet will be escorted by one of the Guest Service Representatives to the pet facility.

Keep in mind that all dogs and cats are required to have a certificate of vaccination signed by a licensed veterinarian (rabies, parvo, DHLP, Bordetella for dogs; rabies, FPRC for cats).

Public Telephones

Throughout every theme park and resorts you'll find an abundance of public telephones. The majority of the pay telephones accept coins, credit cards, or prepaid phone cards.

You'll find that virtually all of the nationwide cellular services work within the Orlando area; however, depending on your cellular service or digital PCS contract, you may be charged per-minute roaming fees.

Long-distance rates vary. If you can find a good deal on a calling card (with no per-call surcharge and only a per-minute rate), this will probably be the least expensive option when using a pay phone or making calls from a hotel room.

Before making calls from your hotel room, determine what the surcharges will be. Some hotels charge $1 or more every time you pick up the phone to make an outgoing call, even if you're calling locally or using a toll-free phone number. Note that when you call an Orlando number that you will need to include the area code 407.

Restaurant Priority Seating/Reservations

Many of the sit-down restaurants within the theme parks, the hotels, Downtown Disney, and CityWalk area accept reservations and many recommend it. You can call (407) WDW-DINE to make a restaurant reservation, drop into the restaurant in person, visit the Guest Relations desk within the theme parks, or ask the concierge at your hotel to make the reservation for you.

For those restaurants that do accept lunch and dinner reservations (especially those within the parks), space fills up quickly, so make your reservations early. Group reservations (or plans for a special event or private party) should be made well in advance.

Services for the Disabled

All parks offer a wide range of services for physically disabled guests. Manually operated wheelchairs and electric convenience vehicles both can be rented near the entrance of each theme park. If you're staying at a Disney hotel, complimentary wheelchairs are available from the hotel. See the front desk for details. The buses that transport guests throughout the WDW Resort are all wheelchair accessible.

For guests with visual disabilities, a special Braille guidebook is available, free of charge, from Guest Relations at any of the theme parks. For those with hearing impairments, closed captioning is available on many of the movie/video-based attractions, written story lines are available for virtually all of the rides and attractions, and some of the rides and attractions utilize Assistive Listening Systems. (The receiver is available from Guest Relations within the theme parks.)

For additional information about all of the various services available for disabled guests, call Guest Relations at (407) 824-4321. A free publication, called “the Guidebook for Guests with Disabilities,” offers information about accessibility to the various rides, shows, attractions, shops, and restaurants within the theme parks. This guide is available from Guest Relations.

If you have special dietary needs, speak with the chef at any of the sit-down (full-service) restaurants. Whenever possible, your special needs will be met.

All of the resort hotels also offer special accommodations for the disabled. These accommodations must be reserved in advance, when making your actual reservation.

Stroller Rentals

Within the theme parks, stroller rentals are available for around $8 per day (plus a $1 refundable deposit). A two-passenger stroller can be rented for $15 per day (plus a $1 refundable deposit). When renting a stroller, be sure to keep the receipt with you at all times. If you park your stroller in order to experience an attraction, and your stroller is gone when you return, simply go to a stroller replacement center or the main rental area for a replacement.

Because you'll be leaving the stroller unattended (parked outside of each attraction you experience), it's an excellent idea to rent a stroller when you get to one of the theme parks. Do not plan on bringing your own. Also, never leave anything valuable in the storage compartments of the stroller.