Local laws may require you to hire a security detail for large events. For adequate crowd control, you may need a security detail for each one hundred guests. High-profile or celebrity events may also warrant hiring a security detail. Check with your police department for more information and pricing. Your area may also have a private security company that can be hired for events.
Have staff members periodically check the restrooms during an event. The staff can keep the restrooms tidy and also alert you to any incidents. Sometimes arguments occur in restrooms, as does drug use. An intoxicated guest may also find his way into a restroom. Equip the staff member with a walkie-talkie before entering the restroom or have your staff check the restrooms in pairs.
Before an event begins, appoint a member of your management team to be a mediator for arguments. The team member should have a calm demeanor and know how to effectively talk with people. Imagine a hostage negotiator, only for social situations.
Guest of Honor
For events featuring a guest speaker, it is a good idea to send a car to pick up your guest. This way you will not have to worry about your guest getting lost or running late. Have the car return at the close of the event to take your guest to a nearby hotel.
Highly publicized events will always attract a few party crashers. Help alleviate the situation by having a registration table or guest list located outside the venue. Having a security guard stationed outside the entrances and exits will also deter unwanted guests.
Lost or Stolen Property
Employing coat check personnel is not a foolproof plan. Mistakes and theft can and will happen. When a guest is missing property, enter her name and phone number in a lost-and-found log. Most restaurants, hotels, and nightclubs are not responsible for lost or stolen property, but this is no consolation to your guest leaving without her coat. The fact is, she trusted your facility with her personal belongings. Make it right by replacing missing items.
The band has played its last song. The tired staff is breaking down the tables and chairs. The production crew is bringing down the lights and staging. The event has come to an end and all of the planning and organization has paid off with a successful event. Your client was thrilled with all of the details you organized. But before leaving the venue for the evening, make note of the positive and negative aspects of the event. These notes will come in handy with your follow-up call.