Who to Contact with Questions
Colleges put a lot of effort into making their communications self-explanatory and complete. But they also know that this is your first time through the process and some things may not make sense to you initially. From time to time, you may have a question not answered in the materials that you receive, or what you receive may only confuse you. The quickest and easiest way to get the information you need is to call or e-mail someone at the college.
When you were considering various colleges, a student may have called you offering to answer any questions you have. You may also remember your student tour guide from your campus visit. Look up these students in your college's online directory and contact them for answers to your questions. They will probably be flattered that you remembered them and happy to help you out.
The first place to call or e-mail is the office that sent you the information that created the question. If you have a question about your bill, call the number or e-mail the address listed at the top or bottom of your bill. If you have a question about health insurance forms, contact the health center. These offices probably hear your particular question regularly and can provide you with a quick answer.
If your question isn't obviously attached to a particular office, there are two places to contact. The orientation office can usually field a wide variety of new-student questions. If they're not able to answer your question, they can usually connect you with the correct office. Not only are they expecting most contacts to be questions from new students, they are cheerful and eager to be helpful. The other office you can contact is the admissions office. Although you are no longer a prospective student, they still want to help you with your transition to college. They may be able to answer your particular question, but if not, they can quickly connect you with the office that can help.