No way. In fact, you're not hired as a coach to be all knowing and solve problems unrelated to the job. The time we live in often brings psychotherapy into places it doesn't belong. And it doesn't belong in the workplace. Some companies refer employees with psychological or personal problems of a great magnitude to trained and licensed professionals. And this is good. But you're a coach, so coach. Leave the head shrinking, as it were, to the head shrinkers.

That said, coaches nevertheless are expected to have a good grip on human nature and how people motivate themselves. But this isn't something you have to sport a degree in to know the score. For coaches, it's often a matter of being more patient and empathetic than traditional managers that ratchets up their employees' performances. You need to approach each one of your people in a distinct manner to spur them on to perform.

This isn't therapy by any stretch of the imagination. It's being thoughtful and wise. Parents know that their children are unique individuals with different personalities. And the best parents don't raise their children in a restraining, one-size-fits-all mold. Well, the best coaches look upon their employees in much the same light. And you don't have to be a psychologist to be a good parent, or a good coach.