Meeting Conflicts Head On
Because your ultimate job responsibility as a coach is to advance a positive and productive workplace, personnel skirmishes, disagreements, and attitude problems can never be brushed under the table.
You must not only establish, but also maintain, professional relationships with all the people who work for you. And, aside from making sure that your employees get along swimmingly with you, it behooves you to make certain they can coexist in perfect harmony with one another — or, at the very least, imperfect harmony.
Never lose sight of the fact that you're the leader of a team effort. Most of the work that needs to get done in an office setting requires close and continual interaction between and among employees. And that means that persons who have personality clashes with their coworkers or with you, or who flaunt bad attitudes, cannot be ignored.
Don't ever ignore a poor attitude in an employee. Such an attitude is often the first indicator of an overall bad performance to come. It is therefore imperative that you address and correct any attitude problems on your staff before they become full-blown performance problems.